Reference

How 111ber Handles Your Personal Information

Your privacy is part of how we run this platform. This policy explains what data we collect when you open an account, use bKash, Nagad, or Rocket to fund it, and move through the lobby — and it tells you clearly how to access…

Account Data ProtectedWallet Info Handled CarefullyCookie Controls AvailableYour Rights, Clearly Stated
111ber How 111ber Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply standard security measures to keep your account data safe. Session tokens expire after a period of inactivity, and login attempts from unrecognised devices trigger an OTP verification step sent to your registered number. Your bKash, Nagad, or Rocket transaction history visible in your account dashboard reflects confirmed transfers only — pending or failed transactions are flagged separately and not counted toward your balance until confirmed.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are held for the duration your account remains open, plus the period required by applicable law. Closed accounts have personal data anonymised or deleted per legal obligations in your region.

Account Security

OTP verification applies when logging in from a new device. If you notice any account activity you did not make, contact support immediately so we can review session logs and act.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with services required for platform operation.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our support team handles those requests directly. We aim to respond to data-related queries within a reasonable timeframe. You can reach us through the channels below — your account details will help us locate your records faster.

Team online

Live Chat

Open the chat window from any page on 111ber. Have your registered mobile number ready so we can pull up your account quickly.

Email Support

Send your data request to our support address with your account username and the specific action you need — access, correction, or deletion.

Account Settings

Log into your account and visit the profile section. You can update contact details and communication preferences directly from there without contacting support.

Common Questions About Your Data and Rights

If something in this policy is unclear, the answers below cover the questions we hear most often. For anything not covered here, reach out through live chat or email.

We collect your name, contact details, registered mobile number, and the payment method you use. Transaction references from bKash, Nagad, or Rocket deposits are also recorded to match payments to your account.

No. Your mobile wallet PIN stays between you and your wallet provider. We only record the transaction reference number that confirms a transfer completed successfully on your account.

Contact our support team via live chat or email with your account username. State that you want a data access request and we will provide the records we hold on your account.

Yes. Submit a deletion request through support. We will remove or anonymise your personal data in line with our retention policy and any legal obligations that apply in your eligible region.

We retain records for the period required under applicable law after account closure. Once that period ends, personal data is anonymised or deleted. The exact timeframe depends on the legal requirements in your jurisdiction.

We use session cookies for login state and analytics cookies to understand platform usage. You can adjust or block cookies through your browser settings; note that blocking session cookies will affect your ability to stay logged in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.